Please send your questions and requests to support@texts.io. Windows fonts are one aspect of this convergence: Windows 10 introduces a recommended UWP font set that is common across all editions that support UWP, including Desktop, Server, and Xbox. A number of additional fonts are available for Desktop and Server, including all other fonts from previous releases.
OpenText Prime Protect
With more than 100,000 customers—including the top 20 global brands—OpenText is trusted by many of the world's leading companies.
With trust comes responsibility for OpenText to create positive business outcomes for customers every time. That's why we created the Prime Protect support program.
Prime Protect is the level of support that OpenText customers need to manage their increasingly complex business processes and succeed.
The newly expanded program simplifies our support offerings and addresses the higher expectations of our customers.
| What's included | |
|---|---|
| Product research and development | |
| Product patches, latest releases | |
| Online documentation and resources | |
| Initiate support requests through My Support, phone or email | |
| Hours of operation: Monday-Friday, local business hours | |
| 24x7 coverage for Severity 1 and 2 issues | |
| 5x8 coverage for Severity 3 issues | |
| Technical points of contact | 6 |
Additional program options
Extended Support and MaintenanceApply updates on your own schedule by extending the past maintenance support entitlements of your product—plus receive critical patches for core product issues.
TechConnect programsHelp your business succeed with assigned technical experts and a proactive solution that is right for you.
OpenText Support for Alfresco™Alfresco Content Services and Community Edition users can now engage the industry leader in information management and content services for support needs.
Windows 10 Support Live Chat
Visit the website to learn more.
Windows Text Support
For more information, download the OpenText Global Support Programs fact sheet or refer to our Software Maintenance Program Handbook. To contact us, email supportprograms@opentext.com.
